Over and over they would send me the wrong parts, broken parts and used parts. They they made ME pay return shipping AND re-shipping of any broken items and tried to blame ME for receiving a broken item. Mind you I agreed to pay upgraded shipping to them but the fact remains they should be covering the standard speed return shipping.
For instance, I bought a tubeless tire from them, they sent me one with a tube in it and the tire itself had no psi markings. I had to call them to ask what to inflate to as I received no paperwork at all. They told me 30psi, so about 28psi into the tire it kicks out a nice nasty nipple. Super Scooter Sales told me I had to pay return shipping to get it fixed. Once they received the tire they called me and asked why I put a tube in it, I simply told them that the reason I am sending the tire to them to fix is because I couldn't find anyone to change the tubeless tire so there is no way i could have put one in there. Then they said "O it must have come off of one of our floor models". They continued to tell me this was 90% my fault because I am buying parts for a scooter they don't sell. So somehow, the fact that they sent me a tubeless tire with a tube in it, that's 90% my fault because i intended to put it on a scooter they do not sell. That is just the tip of the iceberg with the nonsense i went through over the last couple weeks.
I had to write a series of emails and after no positive response, I then filed a complaint with the better business bureau. 48 hours later I received a refund for both shipping charges along with a refund for the used parts they sent me. No apology, no explanation, just a refund. That is not how we do business in America.
Those people over there are just scam artists. I had a long talk with Chris about a month ago and he struck me as an honest person, but after ordering a few parts and experiencing how they treat their customers, I have since decided never to do business with them again. I was going to make a youtube video comparing their scooters to mine which was purchased from scooterwholesales, but after this string of bull$hit, he can literally go to hell.
I am posting this so that other people can think twice before they purchase an expensive scooter and expect support or honest dealings. Super Scooter Sales is a dishonest business who will scam you, lie to you, steal your money and then sit on it until you go to the better business bureau.
BUYER BEWARE --- SUPER SCOOTER SALES (Super Cycles & Scooters) WILL STEAL YOUR MONEY AND CHEAT YOU